Refund Policy

Last Updated: September 24, 2026

1. Overview

At Azuriteresidence, we strive to provide exceptional service and guest satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for hotel accommodations, services, and amenities at our casino hotel resort located at 150 Dieppe Drive SW, Calgary, AB T3E 7L4, Canada.

Please read this policy carefully before making a reservation. By booking with us, you acknowledge and agree to the terms outlined below.

2. Hotel Accommodation Refunds

2.1 Standard Cancellation Refund Policy

For standard room reservations made at our regular rates:

• Cancellations made 48+ hours before arrival: Full refund of any prepaid amounts
• Cancellations made 24-48 hours before arrival: 50% refund of prepaid amounts
• Cancellations made less than 24 hours before arrival: No refund; full payment charged
• No-show: No refund; full payment for first night charged

2.2 Refund Processing Time

Approved refunds will be processed within 7-10 business days from the date of cancellation. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.

2.3 Method of Refund

Refunds will be issued to the original payment method used at the time of booking. We cannot process refunds to different cards or accounts.

3. Special Rate and Package Refund Policies

3.1 Non-Refundable Reservations

3.2 Advance Purchase Rates

Reservations made under advance purchase promotions:

• May be non-refundable or subject to specific cancellation penalties
• Must be cancelled according to the terms specified at booking
• Typically offer lower rates in exchange for stricter cancellation policies

3.3 Package Deals

Package deals that include hotel accommodation plus additional services (dining credits, spa services, entertainment tickets, etc.):

• May have specific cancellation and refund terms
• Partial refunds may not be available if some services are used
• Terms will be clearly stated at the time of booking

4. Refund Policy by Service Type

5. Early Departure Refunds

If you check out earlier than your scheduled departure date:

• Standard Reservations: No refund for unused nights unless approved by management for exceptional circumstances
• Multi-night packages: No refund for unused portions
• Early departure fees: May apply depending on the rate booked

We recommend purchasing travel insurance to protect against unforeseen circumstances requiring early departure.

6. Exceptional Circumstances

6.1 Medical Emergencies

In the event of a documented medical emergency that prevents your stay:

• Contact us immediately with details
• Provide medical documentation (doctor's note, hospital admission records, etc.)
• We will review refund requests on a case-by-case basis
• Travel insurance is strongly recommended to cover such situations

6.2 Force Majeure Events

In cases of natural disasters, severe weather, government travel restrictions, or other force majeure events:

• We will work with affected guests to reschedule or provide credits
• Refunds may be offered at our discretion
• Terms will depend on the specific circumstances

6.3 Property-Related Issues

If we are unable to provide your reserved accommodation due to:

• Overbooking
• Facility maintenance or closure
• Other operational issues

We will provide a full refund and, where possible, assist in finding alternative accommodation.

7. Service-Specific Refund Policies

7.1 Dining and Restaurant Services

• Restaurant reservations with deposits: Refundable with 24 hours notice
• Pre-paid dining packages: Subject to package terms; typically non-refundable once partially used
• Food and beverage purchases: No refunds on consumed items; quality issues addressed case-by-case

7.2 Spa and Wellness Services

• Cancellations with 24+ hours notice: Full refund or credit
• Cancellations with less than 24 hours notice: 50% cancellation fee
• No-shows: Full charge, no refund
• Unsatisfactory service: Addressed on case-by-case basis

7.3 Entertainment and Events

• Ticket cancellations: Subject to individual event terms
• Event cancellations by venue: Full refund or alternative date offered
• General admission tickets: May be non-refundable
• VIP packages: Subject to specific package terms

7.4 Gaming and Casino Services

8. How to Request a Refund

8.1 Cancellation Methods

To cancel a reservation and request a refund, you may:

• Online: Log into your reservation through our website
• Phone: Call +15878851995 (available 24/7)
• Email: Send cancellation request to azuriteresidence@hotmail.com

8.2 Required Information

When requesting a refund, please provide:

• Reservation confirmation number
• Guest name as it appears on the reservation
• Reason for cancellation (if applicable)
• Supporting documentation (for exceptional circumstances)

8.3 Confirmation of Refund

Once your cancellation is processed:

• You will receive a cancellation confirmation email
• The email will include the refund amount and expected processing time
• Keep this confirmation for your records

9. Refund Exceptions and Limitations

9.1 Non-Refundable Items

The following are typically non-refundable under any circumstances:

• Service charges and resort fees (if incurred)
• Third-party bookings made through external websites
• Gift certificates and promotional vouchers (unless required by law)
• Membership fees
• Gaming transactions

9.2 Group Bookings and Events

Group reservations (10+ rooms) and special events have separate contracts with specific refund terms:

• Subject to signed group contract
• May include non-refundable deposits
• Cancellation penalties may apply based on timing and size
• Contact our Group Sales department for specific terms

9.3 Third-Party Bookings

Reservations made through third-party booking sites (Expedia, Booking.com, etc.):

• Are subject to the third party's refund policy
• Must be cancelled through the original booking platform
• We cannot process refunds for third-party bookings
• Contact the booking platform directly for refund inquiries

10. Disputed Charges and Chargebacks

10.1 Billing Disputes

If you believe you were charged incorrectly:

• Contact us immediately at +15878851995 or azuriteresidence@hotmail.com
• Provide your reservation details and explanation of the dispute
• We will investigate and respond within 5-7 business days
• Legitimate errors will be corrected and refunded promptly

10.2 Chargeback Policy

Before initiating a chargeback with your credit card company:

• Please contact us first to resolve the issue
• Chargebacks initiated without attempting to resolve directly may result in account restrictions
• We reserve the right to dispute unwarranted chargebacks
• Additional documentation may be required

11. Credits and Future Stay Vouchers

11.1 Alternative to Refunds

In some situations, we may offer credits or vouchers instead of monetary refunds:

• Credits are valid for 12 months from issue date
• May be used for future room nights or resort services
• Non-transferable and may not be redeemed for cash
• Subject to availability and blackout dates may apply

11.2 Voucher Terms

Future stay vouchers:

• Must be applied at time of booking
• Cannot be combined with other promotions unless specified
• Expire on the date indicated; no extensions
• Lost or stolen vouchers cannot be replaced

12. Travel Insurance Recommendation

13. Guest Satisfaction Guarantee

Your satisfaction is our priority. If you experience any issues during your stay:

• Report concerns immediately to the front desk or management
• We will make every effort to resolve issues promptly
• If we cannot satisfactorily resolve the issue, we will consider compensation on a case-by-case basis
• Post-stay complaints must be submitted within 7 days of checkout for consideration

14. Modifications to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your reservation will be subject to the refund policy in effect at the time of booking, unless otherwise required by law.

15. Governing Law

This Refund Policy is governed by the laws of the Province of Saskatchewan and the federal laws of Canada. Any disputes will be subject to the exclusive jurisdiction of the courts of Saskatchewan.

16. Contact Information for Refund Inquiries

For questions about refunds or to request a refund, please contact:

Azuriteresidence - Guest Services
150 Dieppe Drive SW, Calgary, AB T3E 7L4, Canada

Phone: +15878851995
Email: azuriteresidence@hotmail.com
Website: azuriteresidence.com

17. Summary of Key Points

• Standard cancellations require 48 hours notice for full refund
• Non-refundable rates and packages are clearly marked and cannot be refunded
• Refunds processed within 7-10 business days to original payment method
• Early departures generally not eligible for refunds
• Gaming transactions are non-refundable
• Travel insurance strongly recommended
• Contact us immediately with any concerns or disputes

Thank you for choosing Azuriteresidence. We appreciate your business and look forward to providing you with an exceptional experience.

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